Terms & Conditions
Last updated: October 21, 2026
About these terms
These Terms & Conditions ("Terms") govern the purchase and use of products and services offered by Attune Travel Design ("Attune," "we," "us," or "our"), including digital products, custom travel planning, and itinerary review services.
By placing an order, you acknowledge that you have had the opportunity to review these Terms. Your purchase is subject to the Terms applicable at the time of purchase and any mandatory rights provided by applicable law.
We may update these Terms from time to time. Updated versions will be published on our website with a revised effective date. Any material changes will apply to future purchases unless otherwise required or permitted by applicable law.
Our services
Attune is an independent travel planning and itinerary design service specializing in personalized experiences in Portugal. Our services include:
Custom itinerary planning — Research and design of personalized travel itineraries based on your preferences, travel dates, budget, and interests.
Itinerary review — Assessment of existing travel plans, with tailored recommendations and suggestions for improvement.
Attune is not a travel agency or tour operator. We provide planning and consulting services only; we do not book or sell flights, accommodation, transportation, tours, or other travel services on your behalf. You are responsible for making reservations, paying providers directly, and reviewing their terms, prices, availability, and cancellation policies.
Any links to third-party providers are shared for informational and planning purposes. Attune does not control these providers or assume responsibility for the services they deliver.
Bookings & payment
To purchase our services, you must provide the required information and agree to the applicable service terms. Depending on the service, confirmation may require an initial payment or full payment, as specified at checkout or agreed in writing.
Prices, payment terms, and accepted payment methods will be disclosed before purchase. All prices are stated in US Dollars (USD) unless otherwise indicated. We reserve the right to change prices for future purchases; any changes will not affect orders already confirmed.
Cancellations & Refunds
Please review the following cancellation and refund conditions before purchasing. All refunds and cancellations are subject to applicable consumer protection laws.
Porto Food Guide
Once access to the Porto Food Guide has been provided, refunds are generally not offered, except where required by applicable law. For immediate delivery of digital content, any applicable right of withdrawal may only be waived when the legal requirements have been met, including obtaining the customer's prior express consent to immediate delivery and acknowledgement that they will lose their right of withdrawal.
Itinerary Review
Clients may request cancellation before work begins and receive a full refund, subject to applicable law. Once work has started, refund requests will be assessed based on the work completed, the terms agreed at purchase, and applicable legal requirements.
Custom Travel Planning
Clients may cancel before the introductory call takes place and request a full refund of the initial US$75 payment, subject to applicable law.
If a client decides not to proceed after the introductory call, the initial US$75 payment is non-refundable, subject to any mandatory consumer rights. The remaining US$275 balance will not be charged unless the client confirms that they wish to proceed with the full itinerary planning service.
Once the client has paid the remaining balance and itinerary planning has begun, cancellation and refund requests will be assessed based on the work completed, the terms agreed at purchase, and applicable law.
Revisions
Each service includes the number of revision rounds specified in the relevant service description or written agreement. Additional revisions beyond the agreed scope may incur extra charges, which will be communicated and approved before the additional work begins.
How to request a cancellation
All cancellation requests must be submitted in writing to our official contact email. We aim to acknowledge receipt within two business days.
Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.
Delivery & timelines
Estimated delivery timelines will be communicated before or at the time of purchase. For custom travel planning services, delivery timelines begin once the required payment has been received and all necessary information has been provided by the client.
Delays caused by incomplete or late information from the client, public holidays, or circumstances beyond our reasonable control may affect the delivery schedule. We will notify you of significant delays as soon as reasonably possible.
Deliverables are provided digitally by email or through a shared document link, unless otherwise agreed in writing.
Your responsibilities
To enable us to provide the best possible service, you agree to:
Provide accurate, complete, and timely information about your travel preferences, dates, party size, dietary requirements, accessibility needs, and budget.
Review deliverables promptly and communicate feedback within the timeframe agreed at booking.
Inform us of any changes to your travel dates or requirements that may affect the scope of work.
You understand that the quality of the itinerary is directly influenced by the accuracy of the information you provide. Attune is not liable for recommendations that prove unsuitable due to incomplete or inaccurate information supplied by you.
Third-party providers and bookings
Attune may recommend third-party providers and share links to their websites as part of its travel planning services. Clients are responsible for making their own reservations, paying providers directly, and reviewing the applicable terms, prices, availability, and cancellation policies before booking.
Attune does not control third-party providers or their services and is not responsible for changes to their prices, availability, or policies, subject to any liability that cannot legally be excluded.
Disclaimer of liability
Attune provides travel planning advice and recommendations based on information reasonably available at the time of preparation. Travel information, including prices, opening hours, availability, entry requirements, and third-party services, may change without notice. We cannot guarantee the accuracy of information that changes after an itinerary is prepared or the availability, quality, or safety of third-party services and venues.
Clients are responsible for:
Obtaining appropriate travel insurance, including coverage for medical emergencies, trip cancellations, and lost or delayed baggage.
Verifying visa, entry, and other travel requirements with the relevant official authorities.
Confirming reservations, prices, opening hours, and other relevant details directly with providers before departure or visiting a venue.
To the fullest extent permitted by applicable law, Attune shall not be liable for indirect or consequential losses arising from the use of our services or reliance on our recommendations, including losses resulting from third-party price changes, closures, cancellations, or events beyond our reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
Intellectual property
All itineraries, written content, guides, and other materials created by Attune remain our intellectual property. Once all applicable payments have been received, you are granted a personal, non-exclusive, non-transferable license to use the materials for your own travel and personal reference.
You may not resell, reproduce, distribute, publish, or commercially exploit Attune's materials without our prior written consent, except where permitted by applicable law.
Privacy
We process personal information, including your contact details, travel preferences, and transaction-related information, as necessary to provide our services, process purchases, and meet our legal obligations. We do not sell personal information or share it with third parties for their own marketing purposes.
For further information about how we collect, use, and protect personal data, please refer to our Privacy Policy.
Governing law
These Terms are governed by the laws of Portugal, without prejudice to any mandatory consumer protection laws that may apply.
Any disputes will be handled by the competent courts in accordance with applicable law. Nothing in these Terms limits a consumer's right to bring proceedings before a court where such a right is provided by mandatory law.
Contact
If you have any questions about these Terms, please contact us at:
Attune
hello@attunejourney.com